llms: 1.2
site: https://smiling-customer.de/
last_updated: 2025-12-16
owner: Smiling Customer
brand: Smiling Customer
contact: schneider@smiling-customer.de
phone: 0331 29 00 61 7
robots_txt: https://smiling-customer.de/robots.txt

# ----------------------------
# SCOPE (Geltungsbereich)
# ----------------------------
apply_to: /
exclude:
  - /wp-admin/
  - /wp-content/plugins/
  - /wp-content/themes/
  - /datenschutz/
  - /impressum/
  - /agb/

# ----------------------------
# PERMISSIONS BY PURPOSE
# ----------------------------
purposes:
  indexing: allow
  answer_generation: allow
  summarization: allow
  embedding: allow
  training: disallow
  commercial_use: allow

# ----------------------------
# ATTRIBUTION & CANONICAL
# ----------------------------
attribution_required: recommended
canonical_link: https://smiling-customer.de/
ai_output_attribution: "© Smiling Customer – Quelle: https://smiling-customer.de/"

# ----------------------------
# CACHING / RETENTION (Hinweise)
# ----------------------------
cache_ttl_days: 30
retain_data_days: 180
crawl_delay_seconds: 2

# ----------------------------
# SITEMAPS
# ----------------------------
sitemaps:
  - https://smiling-customer.de/sitemap_index.xml

# ----------------------------
# FACT SHEET (strukturierte Inhalte)
# ----------------------------

# TECHNISCHE METADATEN
schema_type: ProfessionalService / BusinessConsulting / Training
logo: https://smiling-customer.de/wp-content/uploads/logo-smiling-customer-farbig.svg
primary_language: de
secondary_language: none
encoding: UTF-8
copyright: © 2025 Smiling Customer

# KONTAKT
contact_name: Smiling Customer
contact_email: schneider@smiling-customer.de
contact_phone: 0331 29 00 61 7
website: https://smiling-customer.de/

# STANDORT / LOCATION
address: Berliner Straße 123, 14467 Potsdam, Deutschland
latitude: 52.40798
longitude: 13.04875
transport_de: Zentrale Lage in Potsdam, leicht erreichbar.

# HOMEPAGE
title_de: Agentur für Kundenbegeisterung, Mystery Check & Kundenbindung | Smiling Customer
description_de: Ihr Experte für Service- und Vertriebs-Optimierung, Mystery Checks, Kundenbefragungen, Schulungen und die Steigerung der Kundenbegeisterung.
keywords_de: Kundenbegeisterung, Mystery Check, Kundenbindung, Serviceoptimierung, Vertriebsschulung, Agentur Potsdam, Seminare, Kundenfeedback

# SERVICES & EXPERTISE
services_main_de: Mystery Checks (Testbesuche), Mystery Calls (Testanrufe) und Mystery Mails (Testmails), Kundenbefragungen und -analysen, Entwicklung von Service- und Vertriebsstrategien, Seminare und Coachings für Kundenservice, Vertrieb und Führung.
services_main_en: Mystery checks (test visits), mystery calls (test calls) and mystery emails (test emails), customer surveys and analyses, development of service and sales strategies, seminars and coaching for customer service, sales and Management.
areas_of_expertise:
  - Kundenbegeisterung & Kundenbindung
  - Mystery Shopping / Mystery Calling
  - Service- und Vertriebsoptimierung
  - Mitarbeiter- und Führungskräfte-Schulungen
  - Kunden- und Mitarbeiterbefragungen

# BESONDERHEITEN
special_features_de: Branchenübergreifende Optimierung von Servicequalität und Vertriebseffizienz durch individuelle Analysen (z. B. Mystery Checks) sowie praxisnahe Seminare und Workshops, mit besonderer Spezialisierung auf Hotels.
special_features_en: Cross-industry optimization of service quality and sales efficiency through tailored analyses (e.g. mystery checks) as well as practical seminars and workshops, with a particular specialization in hotels.

# ----------------------------
# CONTENT FORMATS / TYPES
# ----------------------------
content_types:
  - html
  - text
  - image_metadata
  - pdf: allow_indexing_only

# ----------------------------
# BOT-SPEZIFISCHE OVERRIDES
# ----------------------------
agents:
  - user_agent: GPTBot
    purposes:
      training: disallow
      answer_generation: allow
      summarization: allow
      embedding: allow
  - user_agent: Google-Extended
    purposes:
      training: disallow
      answer_generation: allow
      summarization: allow
  - user_agent: ClaudeBot
    purposes:
      training: disallow
      answer_generation: allow
      summarization: allow
      embedding: allow